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Fix audio and video problems

If you're having trouble with your microphone, speakers, or camera, try the steps below to get things working again.

1. Check your device settings​

Make sure your microphone, speakers, and camera are properly connected and not being used by another app. On most systems, you can test and adjust these settings in your system preferences.

  • On Windows: Settings > System > Sound / Camera
  • On macOS: System Settings > Sound / Camera

2. Allow Root to use your microphone and camera​

If you see a message like permission denied by system, or your audio devices suddenly stop working, your operating system is blocking Root from using them. A system update can reset this without warning, so it's worth checking even if it worked before.

  • On Windows: open Settings > Privacy & security > Microphone. Turn on Microphone access and Let apps access your microphone, then scroll down and turn on Let desktop apps access your microphone. That last one is easy to miss, and Root needs it because it's a desktop app. Do the same under Privacy & security > Camera for video. Then fully close and reopen Root.
  • On macOS: open System Settings > Privacy & Security > Microphone and switch Root on. Do the same under Camera for video. Then fully close and reopen Root.

3. Use the correct input and output​

On desktop, select your profile picture in the user tray, then go to Settings > Audio and video and select the correct devices for input (microphone), output (speakers), and video (camera). On mobile, you can change your audio output during a call.

4. Update your software​

Make sure you're running the latest version of Root, and check for any operating system or driver updates that may affect audio and video.

  • On desktop, open Profile → Settings and select Check for updates. When an update is ready, a green arrow appears in the title bar. Select it, or select Update client in your profile, to install the update. You can also download the latest version from the Root download page.
  • On mobile, check for an update in the App Store or Google Play.

5. Restart Root or your device​

Sometimes the fastest fix is to close and reopen Root, or restart your device entirely.

Still having trouble?​