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Report an issue

If you've run into an issue or have an idea, you can submit feedback directly from the Root app or through our website.

Submit feedback from the app​

  1. Select the Support icon (question mark) in the title bar, or select your profile picture in the user tray and then select Support.
  2. Choose a category:
    • Help for questions or problems
    • Suggestion for feature requests
    • Other for anything else
  3. Enter a title summarizing your feedback.
  4. Enter a description with details.
  5. (Optional) Clear Root may contact me about this issue if you don't want us to follow up. This option is selected by default.
  6. Select Submit.

Submit feedback from the website​

You can also submit feedback through our website: contact support.

Tips for reporting issues​

When reporting an issue, it's helpful to include:

  • What you were trying to do
  • What went wrong (include screenshots if possible)
  • Any steps to reproduce the issue

Your app version and device information are automatically included when you submit through the app.

Tips for suggestions​

When submitting a suggestion, consider including:

  • What you'd like to see added or improved
  • Why it would be helpful for you or your community
  • Any context or examples of how you'd use it

Thanks for helping us make Root better!