Sign in and out

Access your Root account or sign out when you're done.

Sign in

Desktop

1. Open the Root app.
2. Enter your username.
3. Enter your password.
4. Select Login.

Mobile

1. Open the Root app.
2. Enter your username.
3. Enter your password.
4. Tap Sign In.

Security verification

A Security Verification overlay may appear during sign-in. This verification usually completes silently in the background. If interactive verification is needed, complete the on-screen challenge to continue. You can select Cancel to dismiss the overlay.

Sign out

Desktop

1. Select your profile picture in the top-right corner.
2. Select Sign out at the bottom of the panel.
3. Select Sign out in the confirmation dialog.

Mobile

1. Tap Profile in the bottom navigation bar.
2. Tap Sign out.

Reset your password

Desktop

1. On the sign-in screen, select Forgot your username or password?
2. Select Reset password or Recover username.
3. Enter the email address associated with your account.
4. Select Send.
5. Check your email for Root's response.

Mobile

1. On the sign-in screen, select Sign In
2. Select Forgot your username or password?
3. Select Reset password or Recover username.
4. Enter the email address associated with your account.
5. Select Send.
6. Check your email for Root's response.

Security verification

A Security Verification overlay may appear when you reset your password or recover your username. This verification usually completes silently in the background. If interactive verification is needed, complete the on-screen challenge to continue. You can select Cancel to dismiss the overlay.